Shipping

All of our items will deliver worldwide without any exclusion. We will complete your order within 2-5 days & send through economy international shipping with registered post or EMS. The delivery will take 10-35 days as per the destination. The customer is responsible for  customs clearances and  regulations in the destination.

We able to provide tracking facilities for countries which provide open tracking facility for registered articles.  Some countries do not provide open tracking facilities and we are not in a position to track such as articles we dispatched from here. We will proceed inquires with the postal services for unsuccessful deliveries  belongs to such as countries, after 35 days.

Specially for US customers, we unable to provide tracking facilities due unavailability of open tracking facility for registered articles of the US.

Return

You may return all unopened and undamaged items purchased from us within 60 days of the order date. We will deduct shipping & handling cost from refunds. If the return is due to our error, we will refund the total payment and shipping cost for the return.

Returns must be made in the original packaging and sent to the contact address mentioned bottom of the page. Please contact us before send a item as return.

If the item has returned back due to incorrect address or slimier error that made by the customer, we will inform you and ask you for a refund or re-shipment. The customer should pay shipping charges for re-shipment. Shipping charges will deduct from refunds.

This privacy policy discloses the privacy practices for True Ceylon Spices (www.trueceylonspices.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Cancellation of an Order

  1. If a cancellation occurred due to our failure or request, we agreed to refund the full payment to the customer.
  2. If a cancellation request made by the customer and the order has not been shipped at the time of request has made, we will refund 80% of the payment.
  3. If a cancellation request made by the customer and the order has shipped at the time of request has made, we unable to refund the payment.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.